DO YOU REQUIRE RESERVATIONS?
We do require reservations to ensure we have the items available and waiting for you when you arrive. If your plans change, please inform us immediately, at least 24 hours before your pickup time.
WHAT ARE YOUR BUSINESS HOURS?
Appointments are required as we are often out delivering rental equipment to local photographers.
DO YOU ACCEPT INSURANCE?
Yes we do. You just need to make sure that PROtog Rentals is listed as a policy holder, Loss Payee, as well as additionally insured. The coverage must include miscellaneous rented and/or leased equipment.
DO YOU REQUIRE A DEPOSIT?
Most rental items require a deposit that varies depending on value of the item rented and your credit established with PROtog Rentals. All major credit cards are accepted for deposits. Debit cards can be used, but we don't recommend using them because your bank can take up to a week to make your deposit funds available to you, after your equipment is returned. We also take cash if you prefer. Call us for further details.
WHEN DOES MY RENTAL START AND END?
Morning pick ups are due the following morning before noon. Afternoon pickups are due the following day before 5pm. Weekends are billed as one day if you pick up Friday afternoon and return Monday before noon.
DO YOU HAVE DISCOUNTS FOR LONG TERM RENTALS?
We sure do! All prices listed on our website show the 1 day (minimum) rental fee. If you want to keep your rental for a week, you only pay for 3 days. If you want it for 4 weeks, you only pay for 9 days.
WHEN WILL MY CREDIT CARD BE CHARGED?
When you pick up your gear, we only hold a credit card authorization. You are not charged for the rental until you return. At that time we will erase the authorization and you may use any form of payment that you wish.
WHAT IF I WANT TO KEEP THE GEAR LONGER THAN RESERVED?
Call us as soon as you know. As long as there is not a conflict, we would be happy to extend your rental.
WHAT IF I WANT TO RENT SOMETHING THAT YOU DON'T OFFER?
Call us. We're always updating our inventory, and we have affiliates that we share inventory with, so if you give us some notice, we should be able to accommodate your needs.
WHAT IF THE GEAR DOESN'T WORK?
Contact us immediately, even if it's after hours; we check messages regularly. Since we check every piece of equipment when it comes in and before it goes out, it's extremely rare to have a malfunction. We are very familiar with the equipment, and many times there is a simple fix that we can help you with over the phone.